Customer Care

We are a small team in Bangkok, and we read every message ourselves.

Whether you need help choosing a size, tracking a parcel, or arranging a return, you can reach us directly and expect a considered reply — not a form letter.

Get in touch

Email — contact@alvinaster.com
Instagram — @alvinastercollection
Hours — Monday to Friday, 10:00–18:00 ICT (GMT+7)

We reply to all enquiries within one to two business days. Messages received over the weekend or on Thai public holidays are answered the following business day.

When you write to us about an order, please include your order number — it makes everything faster.

Find what you need

Shipping & Delivery
Delivery times, rates, tracking, and international orders.

Returns & Exchanges
Our 14-day policy and how to start a return.

Frequently Asked Questions
Sizing, fabric care, payment, and order changes.

Sizing Chart
Garment measurements.

Policies

Terms of Service · Privacy Policy · Refund Policy · Shipping Policy

Visit us

ALVINASTER
7 Rarm Intra 14 Alley, Tharaeng
Bangkhen, Bangkok 10230
Thailand

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