REFUND & EXCHANGE POLICY
At Alvinaster, we take pride in the quality of our garments. If you're not fully satisfied with your purchase, the following applies.
REFUNDS
- Items are eligible for a refund within 14 days from the date of delivery.
- Products must be unworn, unwashed, and in original condition with all tags attached.
- Return shipping is arranged and paid for by the customer.
- We refund the price of the product only. Original delivery charges are not refunded.
- Refunds are processed to your original payment method within 7–14 business days after we receive and inspect the returned item.
- Please use a tracked service. We cannot refund a parcel that does not reach us.
EXCHANGES
- We offer size exchanges or product swaps for items of equal value, subject to availability.
- Exchange requests must be made within 14 days of delivery.
- Return shipping to us is paid by the customer.
- Delivery of the replacement item is charged separately. We will send you a payment link for the new shipping cost before the replacement is dispatched.
DEFECTIVE OR INCORRECT ITEMS
If an item arrives faulty or is not what you ordered, we cover shipping in both directions. Contact us within 14 days of delivery with your order number and a photograph of the issue.
DUTIES & LOCAL TAXES
- Import duties and local taxes are not included in our prices and are payable by the recipient on delivery.
- These charges are set by the destination country and are not refundable by Alvinaster. Where a return is eligible, you may be able to reclaim them directly from your local customs authority.
NON-RETURNABLE ITEMS
- Items marked "Final Sale".
- Custom-tailored products, including any garment ordered with a custom inseam or other made-to-measure specification.
To start a return or exchange, email contact@alvinaster.com with your order number and details within 14 days of delivery.
