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We want you to be genuinely happy with what you have bought. If something is not right, we will make it right.
1. Email us
Write to contact@alvinaster.com within 14 days of delivery. Include your order number, the item you want to return, and whether you would prefer a refund or an exchange.
2. Wait for confirmation
We will reply within one to two business days with return instructions and the address to send to. Please do not post anything back before you hear from us — unannounced returns can be delayed or go untracked.
3. Pack and send
Return the item in its original condition with tags attached, in packaging that will protect it. We recommend a tracked service; we cannot take responsibility for returns lost in transit.
4. Inspection and resolution
Once your parcel arrives we inspect the item, usually within two business days. We will email you to confirm the outcome, then process your refund or dispatch your exchange.
Approved refunds are issued to the original payment method — the card or account used at checkout. We cannot refund to a different card or as store credit unless you specifically ask.
Refunds are processed within 7–14 business days of inspection. Your bank or card issuer may take a further few days to show the funds.
The original shipping cost is refunded only where the return is our error.
We are glad to exchange an item for a different size, or for another piece of equal value, subject to availability.
Exchange requests must reach us within 14 days of delivery. Return shipping for exchanges is paid by the customer unless the item was faulty or incorrectly sent; we cover the cost of sending the replacement to you within Thailand.
If the piece you want is out of stock, we will offer you a refund or hold the exchange until it returns — your choice.
If your item arrives damaged, faulty, or is not what you ordered, email us within 14 days of delivery with your order number and a photograph of the issue.
We will arrange a replacement or a full refund at no cost to you, including return shipping. This is our error and you should not be out of pocket for it.
Beyond 14 days, we will still assess genuine manufacturing faults — stitching failures, hardware defects, and similar — on a case-by-case basis for 30 days from delivery. Write to us and we will look at it properly.
For hygiene reasons we are also unable to accept returns on jewellery that has been worn.
We reserve the right to decline a refund on any item that does not arrive in its original condition. If a return is declined, we will contact you and send the item back to you at your cost.
Customers in Hong Kong, Singapore and Malaysia are welcome to return items on the same 14-day terms.
Return shipping is the customer's responsibility, and any original international shipping charge and import duties are non-refundable. Please mark the parcel clearly as “RETURNED GOODS” on the customs declaration to avoid us being charged import duty — if we are charged, we will need to deduct it from your refund.
Orders can be cancelled within 24 hours of being placed, provided they have not yet been dispatched. Email contact@alvinaster.com as soon as possible.
After 24 hours, or once your order has shipped, please follow the returns process above instead.
Email contact@alvinaster.com or message us on Instagram at @alvinastercollection. We read everything and we would rather sort it out than have you keep something you do not love.